Bowling & Redemption Host plank - Oakland 98 Broadway, Oakland, CA 94607

Job Description

Summary: A Bowling & Redemption Host creates the first impression of our unique bowling and redemption entertainment experience for our Guests. Bowling & Redemption Hosts assist Guests in selecting the best value for their experience. They inform them of services offered on each lane and aid Guests in all aspects of bowling and selection of prizes. They also offer recommendations for other attractions as well as food and beverage. Bowling hosts are friendly, efficient, Guest focused and time conscious.

Duties and Responsibilities:

-Create a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.

-Maintain above standard level of cleanliness and organization of the bowling counter (sweep, mop, clean tables etc.).

-Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change and receipt in a timely manner.

-Suggest the best bowling value for the Guest / group of Guests.

-Quickly and efficiently process lane rentals and activate the lanes through the bowling system.

-Assist with shoe rental and promote retail sales of socks, towels, etc.

-Maintain excellent hygiene of all bowling shoes.

-Maintain working knowledge of Retail merchandise (socks, etc).

-Promote the entertainment options of the venue.

-Sweep or vacuum all major traffic areas.

-Keep trashcans clean and entrance area free of debris.

*All other duties as assigned by management

Responsibilities

• Skills/Experience:
• High school diploma or GED
• Previous bowling/arcade experience preferred, but not required
• Basic math and computer skills
• A positive attitude and ability work well under pressure with other Team Members
• Able to perform high-quality work while unsupervised
• Excellent Guest service and communication skills.
• Strong task and time management abilities
• Job Activities:
• Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
• Be a Team player and possess the willingness and ability to assist when needed in other departments.
• Provides impeccable Guest service, beginning with acknowledging and welcoming Guests.
• Employs Team Service to ensure ALL Guests are receiving great service
• Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
• Continues to follow service guidelines during busy and distracting periods.
• Uses empowerment to handle Guest concerns and dissatisfaction ensure and resolution by following up with the Guest.
• Is proactive in identifying and assisting Guests who may need assistance
• Maintains above average concern for both personal and professional cleanliness and hygiene.
• Keeps an above standard level of hygiene at all times.
• Ensures all equipment is in complete working order. Report any issues to Management immediately.
• Reports all safety concerns to Management immediately.
• Completes all assigned side work, including on-going side work and specific cleaning assignments.
• Reporting Relationship:
• Reports to Management
• Working Conditions:
• Must be available to work all shifts including nights, weekends and holidays.
• Physical Requirements:
• Must be able and willing to stand or walk for up to 8-hour shifts.
• Must be able to speak, read and comprehend English.
• Must have close and distant vision.
• Frequent walking, standing and moving between tight spaces.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.