Cashier Shane's Rib Shack -Covington 11162 Georgia 142, Covington, GA 30014

Job Description

Overall Responsibility: This job role is vital to the success of Shane’s Rib Shack. The front of the house employee ensures we have top notch customer service and that are products are served with 100% satisfaction. It is the front of the house employee’s responsibility to provide customers with prompt service, quality food and products. At Shane’s Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

Key Areas of Responsibility:

Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shane’s Rib Shack

Ensures customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues

Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.

Performs regular ‘table touches’ to solicit feedback and communicate appropriate information

Becomes familiar with the Point of Sale system.Speed and accuracy need to be mastered quickly

Welcomes guests with enthusiasm and expresses appreciation as the guests’ leave

Answers the phone promptly and courteously.Takes over the phone orders and assists customers

Contributes to the store goals for increasing sales and improving profits

Clearing tables quickly to allow for a smoothie and quick turn during peak hours of lunch and dinner

Sweeping the floors and patio and other related cleaning tasks (ie. bathrooms)

Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team

Contributes to positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager

Maintain a detailed knowledge of Shane’s Rib Shack’s products and menu

Matching the customer orders with the guest and delivering the meal to the customer by name

Visiting with customers, refilling drinks and ensuring the customer is fully satisfied

Returning all dirty food baskets to the dish sink.

Keeping the drink station stocked and cleaned.

Help promote involvement in the local community involvement and assist when in community events at the store

Maintains regular and consistent attendance and punctuality