Front Desk / Host Dave & Buster's - Madison 414 W Towne Mall, Madison, WI 53719

Job Description

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.

Must be friendly and able to smile frequently.

Restaurant, retail, or cashier experience preferred, but not required.

Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.

Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.

Must demonstrate ability to read and communicate in English.

Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.

Must be skilled at calmly responding to dis‚Äêsatisfied Guests and calling issues to Manager's attention.

Must be at least 16 years of age.

STUFF OUR ATTORNEYS MAKE US WRITE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

- Work days, nights, and/or weekends as required.

- Work in noisy, fast paced environment with distracting conditions.

- Read and write handwritten notes.

- Lift and carry up to 30 pounds.

- Move about facility and stand for long periods of time.

- Walk or stand 100% of shift.

- Reach, bend, and stoop frequently.

- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

Responsibilities

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
• Creates a warm, fun atmosphere for Guests and Team Members.
• Adheres to company‚Äôs sanitation procedures.
• Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
• Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Greets newly seated Guests‚Äô in a friendly and timely manner.
• Accurately takes Guests‚Äô food and drink orders.
• Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
• Enters orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
• Ensures food is properly garnished and delivers trays to designated table server‚Äôs own section, as well as other sections in the restaurant, as needed.
• Works quickly and efficiently adhering to ‚ÄúFull hands in, Full hands out‚Äù philosophy.
• Assists in party set up and breakdown. Busses and resets tables as needed.
• Assists other Team Members as needed or as business dictates.
• Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
• Participates in all incentives and contests, driving sales and promoting the brand.
• Follows portion guidelines to ensure cost control, while maximizing the Guest
• experience.
• Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‚Äêbussing as necessary, and responding to Guest needs in a timely manner.
• Keeps station clean, sets up and takes down station tables appropriately.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.