General Manager Chick-fil-A Hanes Mall 3320 Silas Creek Pkwy Ste FC7, Winston Salem, NC 27103
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
As general manager, you'll be involved in all aspects of the business and restaurant operations. Customer satisfaction should be your driving motivation, but you should also be able to utilize P&L statements and other technologies to manage and exceed profit goals. You'll be responsible for sourcing, hiring, coaching and motivating employees while providing a safe and welcoming work environment.
Responsibilities
- Oversee daily FOH and BOH operations and ensure safety and sanitation standards are followed
- Respond efficiently and accurately to customer complaints
- Manage financial reports and maintain a profitable business through the use of P&L statements
- Source, hire and continually develop team members with training and coaching
- Understand and enforce current HR laws and best practices
- Grow sales using different tactics and strategies
- Manage and promote the brand
- Schedule routine or emergency maintenance
About this location
About Chick-fil-A Hanes Mall
Creating the Chick-fil-A® Chicken Sandwich led to one of Chick-fil-A Founder Truett Cathy’s greatest unexpected opportunities—the chance to have a positive influence on hundreds of thousands of employees who would work in Chick-fil-A restaurants over the years. Especially teenagers.
Cathy always had a heart for young people. For fifty years he taught thirteen-year-old boys in his church and became a mentor to dozens of them. And though he did not have direct contact with all of those restaurant team members in his restaurants, his influence in selecting and coaching his local restaurant owners created an atmosphere where people truly enjoyed working – and learned strong work habits and positive attitudes.
“They will be adults in the business world,” Cathy wrote in his book Eat Mor Chikin: Inspire More People. “Even when they’re not with Chick-fil-A, we want them to have fond memories of having worked for us.”
A Helping Hand
And he wanted them to find success. Not having the opportunity to attend college himself, Cathy established a college scholarship program in 1973 for restaurant team members. Cathy wanted to encourage restaurant employees to further their education. Over time, the scholarship program evolved to place greater emphasis on an employee’s community service and leadership abilities. His goal: incent the qualities that would help them not only be successful in school, but also in life.
Cathy always had a heart for young people. For fifty years he taught thirteen-year-old boys in his church and became a mentor to dozens of them. And though he did not have direct contact with all of those restaurant team members in his restaurants, his influence in selecting and coaching his local restaurant owners created an atmosphere where people truly enjoyed working – and learned strong work habits and positive attitudes.
“They will be adults in the business world,” Cathy wrote in his book Eat Mor Chikin: Inspire More People. “Even when they’re not with Chick-fil-A, we want them to have fond memories of having worked for us.”
A Helping Hand
And he wanted them to find success. Not having the opportunity to attend college himself, Cathy established a college scholarship program in 1973 for restaurant team members. Cathy wanted to encourage restaurant employees to further their education. Over time, the scholarship program evolved to place greater emphasis on an employee’s community service and leadership abilities. His goal: incent the qualities that would help them not only be successful in school, but also in life.
