Guest Service Expert Smashburger - Westwood 203 University Ave, Westwood, MA 02090

Job Description

EOE. We participate in E-Verify / Participamos en E-Verify

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!

-Tip share-earn up to $2/hr. extra in tips

-Get Paid $ to Refer your Friends*

-50% of the best burgers around (or other menu options)

-Flexible schedules in a fun, family friendly, team environment

-Medical, Dental and Vision Options**

-Paid time off – vacation and sick**

-401K match (21 and older)

-Employee Assistance Program

-Fast track for career opportunities and management experience

-Free uniform and hat

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Cashier (GSE) Requirements

-No experience necessary – we build better skills! Must successfully complete Smashburger training program

-Must be 16 years old

-Physical ability to stand for extended periods of time & to move and lift boxes of food/supplies up to 25 lbs.

-Show up on time to work variable hours/days, including nights, weekends, and holidays

-Adhere to Smashburger uniform policy

-Must successfully complete Smashburger training program

-Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

-Must be able to produce authorized U.S. work documents; Smashburger participates in E-Verify

Responsibilities

• Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
• Promote a fun and positive work environment
• Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
• Be knowledgeable of all menu items so you can make meal suggestions & answer questions
• Verify each guest order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures & full understanding of Smashburger rewards program
• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
• Adhere to all active marketing promotions & encourage guests to complete surveys upon each visit
• Foster and value a safe work environment by following all personal and food safety and security standards
• Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products
• Ability to listen, communicate and work well with others in a busy restaurant environment
• Values integrity and doing the right thing, even when no one is watching
• Follow company cash policies to ensure minimal losses through theft or shortages
• Upsell food items to all guests ordering through thoughtful suggestions
• Follow company order accuracy procedures to ensure a happy guest and minimize waste