Host Casablanca 200 N Bishop Avenue, Dallas, TX 75208

Job Description

Vision:

Impression is everything. As Host/Hostess at Casablanca, you are that first, and last, impression. Our guests should feel welcomed, and excited, to indulge in and explore the experience at Casablanca. You are an ambassador to the brand and a guide to that experience helping to create Paradise by Day and Night. You have the ability, knowledge, and desire to provide an impressive-impression to all guests from the time they enter until the time they depart. The Casablanca experience begins and ends with you.

Responsibilities

• Duties:
• • Make an Impressive-impression that creates a sense of Paradise by Day and Night
• o Welcome all guests with with proud-enthusiasm and a smile
• o Be personable and professional during all interactions (Greeting, seating, and in passing)
• o Provide guests with a heartfelt farewell and convey our sincere wishes for them to return again soon
• o Maintain a personal appearance that is professional and approachable
• o Maintain a calm, professional, and positive demeanor at all times
• o Remember that the guest is always watching and listening
• • Be knowledgeable of all operational information (hours of operation, overall concept, reservation information, etc.) and be able to eloquently relay that information to guests, in person and over the phone
• • Maintain hospitality and professionalism at all times
• • Be able to convey information to management and team, completely and efficiently.
• o Guest information (special notes-preferences, allergies, special occasions, etc.)
• o Guest Issues
• o Facility issues (entry way and host area)
• • Proper reservation management
• o Take reservations over the phone and in person based upon the perimeters set by RESY and Management
•  Get complete information
• • Guest Full Name
• • Accurate phone number
• • Any important information (special occasions, allergies, preference, etc.)
• o Ensure all reservations are confirmed per management instructions
• o Organize reservations along the floor plan to determine ability for walk-in traffic and guests on waitlist. Monitor, evaluate, and adjust through out the shift and keep management informed
• • Keep entrance way and host stand clean and organized at all time. Keep in mind the impression on the guest
• • Ability to work well in a team environment and an attitude that reflects your willingness
• • Be available to assist all guests and team whenever needed