Host Gravy 135 S Wilmington St, Raleigh, NC 27601

Job Description

As host, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back.

Responsibilities

• Greets every guest with a warm welcome and a smile
• Thanks every guest for dining with us and shows genuine interest in the guest’s experience
• Is polite, professional and helpful with all guests, even the challenging ones
• Welcomes guest feedback and communicates that feedback to the Managers
• Has comprehensive knowledge of the menu and is able to answer questions and make recommendations
• Always maintains a professional appearance
• Keeps the wait list and floor chart accurate and up to date
• Paces seating to control the flow of service and food
• Seats the guests courteously
• Always tries to accommodate the guests.