Host Virtue Feed & Grain 106 S Union St, Alexandria, Virginia 22314

Job Description

Provide engaging interaction to dining guests while managing timely service, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit. Servers are expected to be attentive to our guests needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Responsibilities

• Greets guests in a friendly and courteous manner. Opens door for departing guests when possible.
• • Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
• • Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• • Communicates special events/requests to managers and appropriate team members in a timely fashion.
• • Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
• • Consistently performs opening, closing and running sidework including, but not limited to: cleaning of menus, organization of host stand, coat check closets, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• • Regularly checks voicemail system for messages, takes accurate messages from incoming callers, and relays these to the proper management personnel.
• • Explains restaurant concept to guest and is aware of ARP’s various other brands, locations, and history.
• • Accommodates special guest requests as appropriate, involving managers when necessary.
• • Takes care not to walk far ahead of guests, and is engaging with conversation while leading to tables.
• • Ensures that guests are never led to approach a table until it is fully set. Waits until all guests are seated before distributing menus.
• • Thanks guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty, and offers to introduce guests to a manager when appropriate.