Service Manager Chipotle Mexican Grill - Smyers 17100 Ranch Road 620, Round Rock, TX 78681

Job Description

CULTIVATING A BETTER WORLD

Food served fast doesn’t have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As Service Manager, you’ll be responsible for maintaining a positive customer experience by ensuring that safe, quality food is prepared and served; and that the restaurant crew is well trained and provides excellent service. You’ll maintain a clean, organized line with properly functioning line equipment. You’ll be on your feet working while clocked in, unless on break. If you’re not busy, you’ll evaluate what other tasks need to be completed, and assist others with those tasks. At Chipotle, you’ll join a team that’s committed to Cultivating A Better World. If this sounds like something you’d like to be a part of, we’d love to meet you! See more details below and apply today.

Responsibilities

• WHAT YOU’LL DO
• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to, the following:
• Food Quality
• • Making sure great tasting, high quality food is served
• • Resolving food quality issues
• • Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures
• Customer Interaction
• • Resolving customer incidents and working to ensure positive customer experiences
• Team Management
• • Managing crew breaks, shift changes, shift meetings, and line schedules
• • Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues
• • Training and developing future Service Managers
• Office Administration
• • Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• • Overseeing office equipment and making sure office supplies are ordered as necessary
• • Ensuring the proper quantity of supplies are available as needed
• • Troubleshooting back of house computers and POS system
• Miscellaneous
• • Ensuring the line and reach-in cooler are organized and clean
• • Managing daily and weekly cleaning of the line, dining room, restrooms, and patio
• • Assisting with the execution of marketing promotions
• WHAT YOU’LL BRING TO THE TABLE
• • Chipotle Crew member and/or Kitchen Manager experience
• • Ability to understand and articulate Chipotle’s Food With Integrity philosophy
• • Knowledge and experience of cash handling policies and procedures
• • Knowledge of Food Safety and health department matters
• • Prior office paperwork management experience
• • Ability to speak, write, read, and understand the primary language(s) of the work location
• • A high school diploma
• • Restaurant experience