Server BJ's Restaurant & Brewhouse - Phoenix 21001 North Tatum Boulevard, Phoenix, AZ 85050

Job Description

WHAT WE OFFER

Diverse Culture

Team Member Dining Discounts

Comprehensive benefits* - Medical, Dental, Vision, Life Insurance and 401 K

Vacation – paid time off*

Career Advancement Opportunities

Benefits and vacation eligibility based on number of hours worked.  Part-time Team Members must meet minimum average of 30+ hours per week.

RESPONSIBILITIES

Servers are responsible for providing exceptional service and hospitality to every Guest in the restaurant. Servers are service oriented, team players with a passion for providing our Guest with the Gold Standard in Gracious Hospitality, ensuring absolute Guest satisfaction. Servers will provide positive Guest interactions while serving Guests in a friendly and efficient manner. Servers will have thorough knowledge in all aspects of BJ’s menu, handcrafted beverages, wine list, specialty drinks and prices, so that they can make recommendations that enhances the Guest experience, allowing them to fully enjoy our diverse menu and vast offerings.

Duties include but not limited to:

Perform station opening/closing duties on each shift.

Greet guest within 2 minutes and follow all Service Execution Steps.

Describe and recommend BJ's beer, wine and beverage selections, making suggestions that give guests options based on thorough knowledge of our menu offerings.

Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Maintain table cleanliness throughout the meal.

Speak to guests to ensure satisfaction with food, drinks and service.

Present bills, accept payments, operate POS system, uphold strict cash handling procedures and accountability for all transactions.

Respond to guest complaints.

Check identification of guests in order to verify age requirements for purchase of alcohol.

Ensure 100% compliance with all Company policies and laws, including health and safety standards.

​Perform other duties as assigned by Management staff.

REQUIREMENTS

Must be 18 years of age or older, 21 years of age or older where required by law

Ability to work in a fast-paced, team oriented environment

Excellent organization and problem-solving skills

Good verbal and written communication skills

Knowledge of principles for dealing directly with the public

Ability to handle cash, give change and balance cash drawer at the end of shift

Physical demands of the job include but are not limited to:

Standing and walking during entire 8-hour shift

Reaches, bends, stoops, lifts, shakes, stirs, pours and carries supplies

Must be able to lift up to 60 pounds in weight on a semi regular basis

Responsibilities

• This is a tipped position