Server Fuselage Parlor & Kitchen 9500 Dallas Parkway, Frisco, TX 75033

Job Description

At Industrial Cigar Co., we view each member of our team as a key ingredient in delivering an unparalleled cigar experience. Your role as a server goes beyond mere service; it's about fostering a sense of community and creating moments that our guests will treasure.

Your "Big 6" Responsibilities are your roadmap to excellence:

Building Guest Community: Engage with our patrons warmly, making them feel like part of the ICC family.

Upholding Experience Standards: Ensure every guest interaction is imbued with our signature blend of hospitality and professionalism.

Daily Operations: Be adept at handling the day-to-day with efficiency, keeping our standards consistently high.

Pairing Knowledge: Expand your understanding of our offerings to provide insightful recommendations, enhancing our guests' enjoyment.

Table Side Presentation: Elevate the guest experience with impeccable and knowledgeable table service.

Bar & Kitchen Support: Collaborate seamlessly with our bar and kitchen teams, ensuring a cohesive and delightful experience for every guest.

Your ability to suggest, educate, and assist our guests is not just a service, but an art. We encourage you to use your creativity and knowledge to guide our guests through their journey at ICC, creating lasting memories. Remember, you're not just a server; you're an essential part of a team committed to excellence and problem-solving with grace.

Responsibilities

• Responsibilities
• Drive overall compliance, ensuring high-quality service standards
• Verify that all customers are of legal drinking age
• Assess customer/member preferences and make drink recommendations
• Adhere to all local, state and federal food and sanitation safety regulations
• Supervise bar, give directions to service staff
• Food item preparation, plating, and presentation when necessary
• Communicate Operation status/needs with F&B Manager
• Maintain TABC/Food Handlers certs
• Passionate and persistent about delivering the finest guest experience possible.
• A track record of meeting challenging sales and operational goals
• Demonstrate flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
• Strong communicator with a professional presence. Ability to build relationships with guests and coworkers.
• Ability to take on team lead role in maintaining company standards and culture
• Elevated adaptability to sudden changes that can arise during events or day to day operations.
• Following adjustments to work expectations and systems made by the leadership team as the business grows and evolves.