Server Jester King -- Brewery, Kitchen, Farm & Event Hall 13187 Fitzhugh Road, Austin, TX 78736

Job Description

JOB TITLE: Front of House Employee

LOCATION: Jester King -- Austin, Texas

POSITION TYPE: Part Time, Hourly, Non-exempt

COMPENSATION & BENEFITS: Hourly Wage of $7.25/hr plus a part of Tip-Share; Revenue Sharing via Open Book Management; Paid Time Off, Company Perks

COMPETENCIES

Great attitude; fits the Jester King culture, friendly, kind, smiles / makes people smile. Helps create a culture of positivity, openness, honesty, and accountability.

Punctual and self-motivated with good time management skills

Excellent people skills. Strong ability to put herself/himself in other people’s shoes, understand their perspective and show empathy.

Truly excellent communicator. Listens attentively & genuinely cares what people are saying

Very organized; great at putting systems in place where none exist; creates and maintains great organization and documentation.

Clean; takes offense to clutter, dirt, debris and disorganization; holds others to the same standard.

Uphold Jester King’s core values and mission

Dependable and has reliable transportation

Legitimately cares about our guests’ experience; shows guests “we’re on their side”; has great teamwork with General Manager and Front of House

Responsibilities

• EXPECTATIONS
• Knowledge of Jester King history, philosophy, core values, current events
• Exhibit and promote the core values: honesty, strong work ethic, teamwork and kindness
• Ability to adhere to all policies and procedures outlined in the Jester King Staff Guide
• Prior experience in the service industry, ideally in a brewery setting
• Cicerone Certified Beer Server certification within 30 days of hire
• Food Handler and TABC certified
• Understanding of Toast POS System
• Ability to work in a fast paced, diverse, and evolving environment
• Ability to perform physical tasks including lifting up to 50 lbs
• Ability to work long hours on your feet
• Displays professionalism to co-workers, guests and vendors
• Punctual and self-motivated with good time management skills
• Dependable with reliable transportation
• RESPONSIBILITIES
• Perform opening and closing duties as outlined in the Front of House Operations Guide
• Ensure consistent high quality customer service and hospitality
• Maintain a clean, safe, and well organized work environment
• Check ID’s; verify that person is of legal drinking age (21 years)
• Observe Jester King FOH operations and provide ideas and input as to how operations can be improved
• Working knowledge of menu (Jester King beer, guest products, culinary program)
• Ensure proper use of Tasting Room and Restaurant equipment following all safety protocols
• Comes to shifts prepared: pre-shift notes/blogs read, dressed according to uniform