Server The Pit - Raleigh 328 W Davie St, Raleigh, NC 27601

Job Description

As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate. You work quickly, love being part of a team and are capable of solving problems in stride.

Responsibilities

• Expert knowledge of any and all menu offerings as well as Beer, Wine, Liquor and Specialty Cocktails
• Strong understanding and execution of technical service as defined by the Service Training Manual
• Strong understanding of timing related to each individual dining experience I.e. a business meeting, Date, Family style dinner or special celebrations
• Perform all side work assigned to your shift including but not limited to: Detailing your section, restocking all necessary supplies, Rolling and Polishing Silverware and glassware, and the general cleanliness of the restaurant
• Responsibly handling all cash and credit card transactions through the Aloha POS system
• Maintaining a high level of enthusiasm and positivity while in the dining room at all times
• Uphold a high standard of sanitation and personal hygiene at all times
• An enthusiastic commitment to continued education related to the restaurants culture and traditions
• Show up for all shifts on time and in a clean well-kept uniform as per your training manual
• Understand the policies regarding the responsible serving of alcohol to all guests of legal age
• Understand how to navigate negative guest feedback using recognition, speed and recovery as defined in the Service Training manual
• The ability and willingness to step out of your usual role to accommodate the needs of guests regardless of the circumstances and day to day job duties
• An expert understanding of genuine hospitality as defined by all Empire Eats establishments