Shift Lead Cold Stone Creamery 24000 Alicia Pkwy, Mission Viejo, CA 92691
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
As the supervisor, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
Responsibilities
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management
About this location
About Cold Stone Creamery
How good is our ice cream? Well, let's just say that on a scale of 1 to 10, we're somewhere around an 11.5. But we’re about more than just serving up amazing ice cream. We like to think we’re really in the business of making people happy...
It's all about what we call the 10-Minute Vacation®... that 10-minute getaway you deserve from the world outside our doors. Just head inside any Cold Stone Creamery, and that's what you'll get. From our enthusiastic, singing crew members, to the shared laughter of a family enjoying a treat together — if it’s making you, your friends, or your loved ones happy, then we’re doing our jobs right!
It's all about what we call the 10-Minute Vacation®... that 10-minute getaway you deserve from the world outside our doors. Just head inside any Cold Stone Creamery, and that's what you'll get. From our enthusiastic, singing crew members, to the shared laughter of a family enjoying a treat together — if it’s making you, your friends, or your loved ones happy, then we’re doing our jobs right!
