Shift Lead Potbelly Sandwich Shop 1217 8th Ave #101, Fort Worth, TX 76104
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
As the shift lead, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
Responsibilities
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management
About this location
About Potbelly Sandwich Shop
We want our customers to feel that we are their "Neighborhood Sandwich Shop" and to tell others about their great Potbelly experience. Our mission is to make people really happy. We're committed to serving simple ingredients done right– toasty warm sandwiches, craveable salads, delicious soup, fresh baked cookies, and hand-dipped milkshakes and smoothies.
Potbelly lets you leave the world behind for a little while. It's a friendly oasis, a comfy hangout with memorabilia celebrating the local neighborhood. Our "neighborhood shop" mentality means we get to know our regular Potbellians (and their favorite sandwich and toppings).
Potbelly lets you leave the world behind for a little while. It's a friendly oasis, a comfy hangout with memorabilia celebrating the local neighborhood. Our "neighborhood shop" mentality means we get to know our regular Potbellians (and their favorite sandwich and toppings).
