Shift Lead Shane's Rib Shack -Covington 11162 Georgia 142, Covington, GA 30014
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View distance
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$11.50/hr
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
Title of Position : Shift Leader
Reports to : Store Managers
Overall Responsibility : The role is vital to the success of Shane's Rib Shack. BOH Shift leaders are responsible for managing BOH operations including team development, food quality, ticket times, and shift management. This includes evaluating product and making necessary adjustments so the shift runs efficiently.
FOH Shift leaders are responsible for managing FOH operations including team development, guest service, food quality, guest recovery and shift management. This includes evaluating product and making necessary adjustments, so the shift runs efficiently.
Key Areas of Responsibility:
Acts with integrity, honesty, and knowledge that promotes the culture, values, & mission of Shane's Rib Shack.
Ensures customers receive prompt, efficient, and courteous customer service.
FOH Shift leads perform regular "table touches" to solicit feedback and communicate appropriate information.
Take disciplinary action, motivate and train
Manage shifts which include: daily decision making, scheduling, planning while upholding standard
BOH Shift leads ensure product quality and cleanliness of the kitchen & restaurant
Ensure compliance with operational standards, company policies, fed/state/local laws & ordinances.
Provide leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment toward company objectives ·Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Ensure food quality and 100% customer satisfaction; including responding to complaints & retaining customers
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Responsibilities
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management
About this location
About Shane's Rib Shack -Covington
Family. Hard work. Darn-good BBQ. That’s what Shane Thompson built his business around. In 2002, Shane ditched his corporate job, tossed his tie and followed a dream with his wife, Stacey. He dusted off his grandfather, Big Dad’s, secret BBQ recipe and opened up the very first Shack in McDonough, GA.
It wasn’t long before the community noticed how he always gives people more than what they pay for and treats everybody like family.
OH, AND MAKING THE BEST BBQ AROUND HELPED, TOO.
