Shift Lead Taco Bell 5656 Eldorado Parkway, Frisco, TX 75033

Job Description

Our Shift Leads support the RGM by running great shifts in a self-sufficient manner. You will need to take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to others.

Responsibilities

• Customer Satisfaction:
• Personally demonstrate that our Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, always being polite and pleasant when speaking with customers.
• Performance:
• Understand our posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
• Take action without being told, go beyond what is simply required, and maintain a high activity level.
• Work with urgency.
• Work with management and fellow employees and help others when they need a hand.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Ensure that all Team Members complete their shiftly tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear our company uniform.
• Developing People:
• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participate in the training of Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Act Like an Owner:
• Follow and coach cash control/security procedures, maintain food/drink inventory, and manage labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.
• Job Requirements and Essential Functions:
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
• Willingness to clean up after others, inside and outside of the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs., and general physical work during 90% of shift time.