Shift Leader Cauldron Ice Cream 3001 Knox Street, Dallas, TX 75205

Job Description

As the shift leader, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.

Responsibilities

• Oversee team members and delegate duties to be accomplished during that shift
• Train new employees and provide ongoing training to current employees
• Interact with guests and provide excellent customer service
• Respond to customer complaints
• Assist in managing team member schedules
• Ensure quality control and assist in inventory management