Shift Leader Church's Chicken WW White 1318 South WW White Road, San Antonio, TX 78220

Job Description

Shift Leader

Position Summary: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

1. Creates a World Class Guest Experience

- Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.

- Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.

- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.

- Provides guest satisfaction by assisting and resolving all complaints in person or by phone,

- Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

2. Delivers Exceptional Brand Standards, Cleanliness and Safety

- Monitors and ensures all menu products are prepared and served according to standard procedures.

- Ensures that all product holding times are strictly observed.

- Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.

- Maintains standard procedures for receiving, handling, and storage of food products.

- Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.

- Ensures that all tasks are accomplished in a safe manner.

- Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.

- Monitors and ensures adherence to all safety and security policies and procedures.

3. Communicates Openly With Manager and Team Members

- Listens and follows directions.

- Assigns job duties to team members and ensures successful completion of all assignments and activities.

- Provides feedback to team members on job expectations and standards.

- Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.

- Responds positively to feedback.

- Is honest and courteous when communicating with guests, team members, vendors, and managers.

- Communicates positively about the company.

- Conducts All Star Training and provides feedback to team members on performance.

4. Demonstrates and Fosters Team Work

- Keeps supervisor informed of work related issues.

- Recognizes and rewards team member performance.

- Works well with team members and fosters teamwork.

- Offers help without being asked in all areas of the restaurant.

- Supports Company values, goals, and work rules.

5. Performs Administrative Duties as Assigned

- Monitors and performs opening and closing duties as required

- Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet

- Enters inventory and payroll as required

- Ensures compliance to established cash handling and security processes

- Adheres to company policy and procedure for bank deposits

- Performs other duties as assigned by Manager/Assistant General Manager

II. Technical and Other Skills Required:

1. Must be 18 years old.

2. Must have a high school diploma or equivalent (GED).

3. Must be eligible to work in the United States.

4. Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.

5. Must pass a background check.

6. Must have access to a telephone 24 hours a day.

7. Must be available to work assigned schedule and open and close the restaurant.

8. May be required to work temporarily at other restaurant locations.