Shift Leader-967 E Court Dairy Queen - Seguin 967 E Court St, Seguin, TX 78155

Job Description

Shift Leader

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions

- Assist in the management of specific areas of restaurant during scheduled shifts.

- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.

- Conduct orientation, training and evaluation of crew members in all functional areas.

- Assist hourly employees at the point of sale in the execution of product promotions.

- Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.

- Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.

- May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.

- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.

- Able to perform the duties of all other non-management positions.

- Informs immediate supervision promptly of all problems or unusual matters of significance.

- Perform other duties and responsibilities as requested by the management team.

Qualifications

- Must be at least 18 years of age

- High school diploma

- 1-year minimum of management experience at a restaurant chain

- Dedication to providing exceptional customer service

- Exceptional teambuilding capacity

- Strong math and Windows-based computer literacy

- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills

- Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.