Supervisor Ruby Tuesday - Frederick Crossing 7385 Guilford Drive, Frederick, MD 21704

Job Description

This position is responsible for the day-to-day management of the restaurant. Responsible for teaching, training, and leading Team Members. Must present a professional image at all times. Must coach, counsel, and develop Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality.

Requirements

- Must be at least 21 years old.

- High School Diploma or High School equivalency required. Bachelor's Degree preferred.

- Prefer 2 years of hands-on restaurant management experience.

- ServSafe Certified preferred or able to obtain certification within 90-days of employment.

- Valid Driver's License.

- Commitment to excellence in friendly service.

- Proven ability growing sales.

- Ability to inspire and motivate others.

- Able to analyze issues and problem solve.

- Sets clear goals for themselves and their team.

- Demonstrates strong verbal and written communication skills.

- Foster collaboration and team work within your team.

BENEFITS:

LIFE & HEALTH

Medical, Dental, Vision, Life & Disability

- Full time and part-time team members are offered a variety of benefits

- Visit benefits.rubytuesday.com for more details

401k

- Available to all team members who have been employed for 6 months (At least 21 years of age with a company match, paid monthly)

Ruby Has Heart

- Team members in financial or natural disaster hardship may apply for financial assistance through our Ruby Has Heart Program (100% funded through Team Member contributions. You do not have to contribute to be eligible for assistance)

EAP (Employee Assistance Program)

- Our EAP offers a variety of resources such as grocery & meal delivery, financial assistance, support groups, and a discount center with lots of options, etc.

COMPENSATION OPPORTUNITIES

Paychecks

- Get paid weekly

Team Member Referral Program

- Refer a friend and if they stay for 30 days you will receive:

- $100 if the referral is hired for an hourly role (excludes managers)

- $1,000 if the referral is hired for a manager or above role

Loyalty Bonus Program

- Full time members who average 30+ hours a week for 12 months receive a loyalty bonus payment

- Loyalty Bonus payments are based upon tenure and range from $100-$1,000.

Service Anniversary Rewards Program

- Milestone anniversaries are recognized with RT Online Rewards Points, which can be redeemed for gift cards to use at popular retailers and restaurants

- Point values are based upon tenure and range from a value of $25-$1,000

DEVELOPMENT OPPORTUNITIES

Tuition Reimbursement

- We reimburse up to $1,000 for college courses, ESL classes or professional certification training. (Team Members employed for at least 6 months and average 20 hrs/wk are eligible for this program.)

Internal Development

- We offer internal development programs at all levels to help our teams excel in their current roles as well as prepare them for the next step in their career.

DISCOUNTS

Ruby Tuesday Discount

- Team members receive a 25% discount for themselves +6 guests at any company-owner RT location when presenting their digital discount card.

- + 50% shift discount for themselves and 25% off Catering

Employee Purchase Program

- Team member may purchase food and supplies at restaurant cost

Discount Center

- All team members have access to a discount center that includes discounts on a variety of things such as event tickets, travel, tax prep, childcare, wholesale memberships, etc

PHYSICAL REQUIREMENTS

This position requires regular attendance; the ability to work up to 55 hours per week is required; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Manage hourly employees including conducting performance evaluations, coaching, and discipline.
• Reviewing applications, interviewing, and making recommendations to hire hourly employees.
• Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Follow Operations Playbook to ensure consistent daily operations.
• Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
• Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained.
• Manage food, supplies, and liquor costs by conducting weekly inventory.
• Understanding, managing, and practicing safe food handling procedures.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
• Maintain a valid food safety certificate and any local compliance certifications
• Responsible for execution of new initiatives including new product and menu rollouts.
• Lives our core values every day: Be Real. Do Good. Walk Together.