Team Member Panda Express 1320 South Loop 288, Denton, TX 76205

Job Description

As a Panda Service Team member, you are responsible for creating a warm and welcoming environment for our guests, making them feel like part of the Panda family. With a keen eye for details and the ability to create moments of happiness and optimism, you ensure our guests receive the best level of service in any interaction.

Responsibilities

• The essential functions in this job description are not all-inclusive of this job’s duties and
• responsibilities. Reliable and dependable attendance is required.
• People
• • Culture: Lives and cultivates Panda’s Mission, Culture and Values to ensure the 2020 vision is
• alive and in action.
• • Work Environment: Participates in creating a safe and empowering environment for Team
• Panda to listen, appreciate and challenge each other. May propose ways to improve processes.
• Guest
• • Exceptional Guest Experience: Builds emotional connection with Guests through Food,
• Service & Ambiance. Provides quality service to guests. Greets guests in a courteous and
• hospitable manner. Provides requested information regarding the menu, and handles guest
• questions and complaints effectively. Monitors food quality and provides feedback to the
• General Manager, Assistant Manager, and/or Chef/Cook.
• • Store Environment: Maintains a clean, safe, and sanitary store environment in compliance with
• Operations standards. Cleans all areas of the store following proper procedures in the use,
• handling, and storage of cleaning chemicals. Ensures compliance with all food safety, work
• safety, and sanitation requirements.
• • Operations: Upholds high Operations Standards and being the Best. Serves accurate portions
• from the steam table; manages steam table with fresh and presentable quality food, and orders
• the appropriate amount of food during busy and slow periods. Takes catering orders and
• ensures orders are properly filled in accordance with guest request. May perform Kitchen Help
• (BOH) responsibilities as needed,
• Finance
• • Cash Handling: Follows PRG cash handling procedures and policy, including cash, credit
• cards, gift cards and other payment methods accepted by the company. Operates the POS and
• Xpient system accurately. May perform cash register opening and closing procedures
• KNOWLEDGE, SKILLS, AND ABILITIES:
• • Embody Panda’s Mission, Values, Culture, and Environment: Mission: Deliver exceptional Asian dining experiences by building an organization where
• people are inspired to better their lives
• Embody Panda’s Mission, Values, Culture, and Environment
• • Basic understanding of all Operations practices and concepts, including store opening and
• closing
• • Knowledge of cash handling policy and procedures
• • Knowledge of steam table operations, serving protocols, and menu
• • Ability to consistently apply PRG cash handling policy and procedures
• • Ability to perform all FOH duties
• • Ability to learn basic cooking (chow mein and rice)
• • Understanding of work and food safety and application of the work and food safety checklists
• • Understanding of proper procedures for handling cleaning chemicals
• • Be a Team Builder by being a Trusted Leader
• • Be a champion in Community Outreach
• • Ability to embrace change and continuous learnin