Team Member [Wingstop] Wingstop - Knoxville TN Kingston Pike 9255 Kingston Pike, Knoxville, TN 37922

Job Description

We are looking for fun and energetic team members who have warm friendly smiles, a can-do attitude and a fun spirit to get the job done as a team.

Front-of-House Cashier – Guest Service Expert is responsible for delivering World-Class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive, and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile.

Essential Duties and Responsibilities of Cashiers

- Guest service mentality; has a genuine desire to serve the guests

- Maintains a calm, tactful demeanor when dealing with difficult situations

- Manages multiple projects and timelines with a sense of urgency and follow-through

- Mindful of all safety, sanitation, or employee issues notify Leadership of below standards

- Proven ability to work well under pressure and at a fast pace

- Communicator and effortlessly works well with others and support the Wingstop Team

- Use POS system, comply with cash handling, and process guest transactions

- Menu savvy and suggestive selling with add-on items to complement their order

- Follow directions given by the Manager or Supervisor

- Comply with state and company alcohol sales guidelines

- Willingness to help and support team with other duties and tasks assigned

What We are Looking for

- Restaurant and/or hospitality experience a plus

- Experience as a guest service or customer service representative

- Well organized and detail oriented

- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement

- Listen well to team members and provide feedback.

- Strong work ethic leading by example

- Understand the importance of good hygiene and food handling practice

Back-of-House Cook – Flavor Expert is responsible for Serving the World Flavor. You will be creating wings with flavor to the max! You will play an integral role in ensuring our Guests get their cravable, fresh, and delicious wings delivered by our promise time. In this role, you will do everything from preparing our fresh, made in-house ranch, bleu cheese, and sides to packaging and delivering completed hot orders to our Guests while motivating other Flavor Experts.

Essential Duties and Responsibilities

- Guest service mentality; has a genuine desire to serve the guest

- Maintains a calm, tactful demeanor when dealing with difficult situations

- Manages multiple projects and timelines with a sense of urgency and follow-through

- Ensure each guest has a positive, long-lasting impression of the Wingstop experience

- Ability to practice safe cooking procedures

- Proven ability to work well under pressure and at a fast pace scan and comprehend the order tickets

- Accurately count the number of ordered Bone-In Wings, Boneless Wings, and Boneless Strips

- Coordinate the cooking time of Bone-In Wings, Boneless Wings, and Boneless Strips and fries with the corresponding timer

- Cook and prepare Bone-In Wings, Boneless Wings, and Boneless Strips and Fries in the proper fryers and baskets

- Consistently follow recipes tossing with proper portions of sauces and seasonings

- Accurately package all orders according to Wingstop standards

- Filter and freshen the fryer shortening daily, following all safety procedures and using equipment

- Maintain kitchen clean as you go throughout shift as you go and at closing time

- Immediately notify Manager on Duty of all safety, sanitation, or employee issues

- Follow directions given by the Manager or Supervisor

- Comply with state and company alcohol sales guidelines

- Willingness to help and support team with other duties and tasks assigned

- Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products

- Willingness to help and support team with other duties and tasks assigned

What We are Looking for

- Experience cooking working with fryers a plus

- Well organized and detail oriented

- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement

- Listen well to team members and provide feedback.

- Strong work ethic leading by example

- Understand the importance of good hygiene and food handling practices

What You Need to Succeed

- Friendly, outgoing personality

- Strong work ethic

- Must have reliable transportation

- Must be 16+ years old

- Maintains regular and predictable attendance

- Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the operations

- Requires morning, afternoon, and evening availability any day of the week.

- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

- Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.

We believe Service-Minded, Authentic, Fun & Entrepreneurial people are what drives us each day to be the best!