To-Go Specialist Denny's - Convention Center 9880 International Drive, Orlando, FL 32819
-
Hires 16+
- View distance
- $11-12/hr
- Any schedule considered
- Full-time, Part-time
- Any experience welcomed
- Hires 16+
Job Description
Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
A To-Go Service Specialist at Denny’s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience.
The essential functions include, but are not limited to the following:
Front of the House
- Suggesting new menu items from our limited time offerings.
- Cleaning, completing side work, and organizing supplies as needed.
- Proactively assisting other team members without being asked.
- Providing total guest satisfaction.
- Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
- Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
- Busses and cleans guest tables in the dining room.
- Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.
Back of the House
- Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
- Complete the sign off process on all To-Go receipts.
- Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
- Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn’t this covered in front of house line 10
- Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5
- Performing other work-related duties as assigned
- Tasks will be determined by a dynamic “Slide Deployment” priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.
Responsibilities
- Your specific assignment for your shift will be determined by the Manager in Charge. This position requires a person that can multitask and shift between tasks based on immediate priorities.
- Minimum Qualifications (Knowledge, Skills, and Abilities)
- Superior Customer Service Skills
- Superior Communication Skills
- Must be able to read and write in the English command
- Must have good mathematical skills
- Must have the dexterity to manage a cash box
- Must be a multi-tasker to manage numerous of task simultaneous
- Must be organized and detailed
- We are an Equal Employment Opportunity Employer.
About this location
About Denny's - Convention Center
For over 65 years, Denny’s has been a welcoming place where people can connect over great food. We’re always open, always serving your favorites, and we’re proud to be America's diner.