To-Go Specialist Denny's - Worcester 494 Lincoln Street, Worcester, MA 01605

Job Description

Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.

A To-Go Service Specialist at Denny’s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience.

The essential functions include, but are not limited to the following:

Front of the House

- Suggesting new menu items from our limited time offerings.

- Cleaning, completing side work, and organizing supplies as needed.

- Proactively assisting other team members without being asked.

- Providing total guest satisfaction.

- Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.

- Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.

- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.

- Handles incoming telephone calls immediately and takes to go orders as appropriate.

- Maintains proper supply of clean menus.

- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.

- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.

- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.

- Busses and cleans guest tables in the dining room.

- Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

- Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.

- Complete the sign off process on all To-Go receipts.

- Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.

- Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn’t this covered in front of house line 10

- Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5

- Performing other work-related duties as assigned

- Tasks will be determined by a dynamic “Slide Deployment” priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.

Responsibilities

• Your specific assignment for your shift will be determined by the Manager in Charge. This position requires a person that can multitask and shift between tasks based on immediate priorities.
• Minimum Qualifications (Knowledge, Skills, and Abilities)
• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed
• We are an Equal Employment Opportunity Employer.