Front of House Panda Express 1509 West University Drive, McKinney, TX 75069

Job Description

Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda’s mission alive in our restaurants by creating food with passion, service with heart and ambiance with pride.

As a Panda Service Team member, you are responsible for creating a warm and welcoming environment for our guests, making them feel like part of the Panda family. With a keen eye for details and the ability to create moments of happiness and optimism, you ensure our guests receive the best level of service in any interaction.

The essential functions in this job description are not all-inclusive of this job’s duties and

responsibilities. Reliable and dependable attendance is required.

People

• Culture: Lives and cultivates Panda’s Mission, Culture and Values to ensure the 2020 vision is

alive and in action.

• Work Environment: Participates in creating a safe and empowering environment for Team

Panda to listen, appreciate and challenge each other. May propose ways to improve processes.

Guest

• Exceptional Guest Experience: Builds emotional connection with Guests through Food,

Service & Ambiance. Provides quality service to guests. Greets guests in a courteous and

hospitable manner. Provides requested information regarding the menu, and handles guest

questions and complaints effectively. Monitors food quality and provides feedback to the

General Manager, Assistant Manager, and/or Chef/Cook.

• Store Environment: Maintains a clean, safe, and sanitary store environment in compliance with

Operations standards. Cleans all areas of the store following proper procedures in the use,

handling, and storage of cleaning chemicals. Ensures compliance with all food safety, work

safety, and sanitation requirements.

• Operations: Upholds high Operations Standards and being the Best. Serves accurate portions

from the steam table; manages steam table with fresh and presentable quality food, and orders

the appropriate amount of food during busy and slow periods. Takes catering orders and

ensures orders are properly filled in accordance with guest request. May perform Kitchen Help

(BOH) responsibilities as needed,

Finance

• Cash Handling: Follows PRG cash handling procedures and policy, including cash, credit

cards, gift cards and other payment methods accepted by the company. Operates the POS and

Xpient system accurately. May perform cash register opening and closing procedures

KNOWLEDGE, SKILLS, AND ABILITIES:

• Embody Panda’s Mission, Values, Culture, and Environment: Mission: Deliver exceptional Asian dining experiences by building an organization where

people are inspired to better their lives

Embody Panda’s Mission, Values, Culture, and Environment

• Basic understanding of all Operations practices and concepts, including store opening and

closing

• Knowledge of cash handling policy and procedures

• Knowledge of steam table operations, serving protocols, and menu

• Ability to consistently apply PRG cash handling policy and procedures

• Ability to perform all FOH duties

• Ability to learn basic cooking (chow mein and rice)

• Understanding of work and food safety and application of the work and food safety checklists

• Understanding of proper procedures for handling cleaning chemicals

• Be a Team Builder by being a Trusted Leader

• Be a champion in Community Outreach

• Ability to embrace change and continuous learning

Responsibilities

• Greet guests and answer any questions
• Promote products and menu items
• Handle and process customer payments
• Issue receipts and refunds as necessary
• Handle and resolve customer complaints
• Maintain a clean and tidy counter area
• Restock items needed for counter area