Server Drake's Hollywood - Lovers Lane 5007 West Lovers Lane, Dallas, TX 75209

Job Description

About Vandelay Hospitality Group:

Vandelay Hospitality Group has developed restaurant brands and services that evoke a combination of rich American heritage, exquisite craftsmanship, and an eye for detail across all touch points. Our dedication to honest food and credible service is predicated upon our commitment and respect to our partners and guests. Each of our properties hope to provide a comfortable and timeless experience for all to enjoy.

VHG Service Ethos

Polished • Prompt • Knowledgeable • Guest Focused • Team Oriented

Role Summary

A Server at Vandelay Hospitality Group is responsible for providing exceptional food and beverage service to guests. The Server is expected to perform in a hospitable, efficient manner and play an integral role in ensuring our guests have an outstanding dining experience. At all times, servers are expected to be attentive and anticipatory to guests’ needs. Our goal is to make everyone feel welcome, comfortable, important, and relaxed, while exceeding expectations of all.

Key Responsibilities

Maintain a high level of hospitality and professionalism with each team member and guest.

Develop and retain a complete knowledge of all food, beverage, and dietary restrictions to answer guest questions.

Ensure all steps of service are followed.

Offer recommendations, take orders, and develop relationships with guests to deliver personal and notable experiences.

Ensure all orders in and out of the kitchen are accurate, on time, and of standard to guest expectations.

Execute opening and closing procedures associated with assigned station.

Work seamlessly and communicate with Sommeliers, Managers, and Server.

Assistants to assure guests’ have a valuable overall experience.

Handle disputes and/or complaints with the utmost respect, professionalism, and hospitality and go above and beyond to always accommodate special request.

Attend Food, Wine and Team training opportunities.

Develop and train Server Apprentice team.

Responsibilities

• Requirements
• 2+ years of server experience in an upscale or fine-dining high volume establishment.
• Will be required to complete and pass quizzes on product/job knowledge.
• Positive attitude, a sense of responsibility and ownership of the position.
• Appetite for creating memorable moments of hospitality for our guests.
• Desire to learn and grow within the position and restaurant.
• Knowledge and passion for wine, beer, and craft cocktails.
• Understanding of classic food, wine service, pairings, and service ware.
• Detail-oriented with strong communication skills.
• Team-oriented with a strong sense of punctuality and reliability.
• Demonstrate a sense of urgency and strong work ethic to keep up with high volume.
• Ability to navigate a fast-paced environment while being respectful, professional, and genuine attitude towards guests’ and colleagues.
• Must be impeccably groomed, maintain good hygiene, upright posture and have required uniform and tools.
• Must display the image and philosophy set forth by the owner and the restaurant management team.
• Fluent in both written and spoken English.
• Be able to safely lift and easily maneuver plates, cases of water, chairs, linen, and dining room tables.
• Lift Up to 50 pounds
• Perks:
• Family Meals.
• Flexible schedule.
• Professional development, and career growth.
• Dining discounts at all Vandelay Hospitality Group brands.
• Closed on Thanksgiving, Christmas, and the 4th of July.